Clear data rules.
Real control.

Who this notice covers

This notice applies to the 5Gprox website, customer account, order flow, billing area, affiliate application, and support interactions. 5Gprox determines how information is used within these services.

Third-party websites and checkout pages have their own privacy notices. Review them before submitting information there.

Data we process

• Account data: email address, a securely stored password hash, account status, and sign-in security records.
• Order and service data: selected product, term, quantity, location preference, order status, and the access details needed to deliver and operate your proxy.
• Billing records: balance changes, amount, currency, payment status, and payment-provider references. We do not receive or store your full card number or CVV.
• Support and affiliate data: information you submit in a request or application and our response history.
• Technical and security data: IP address, date and time, browser or device information, request logs, and events needed to protect accounts and diagnose failures.
• Optional analytics data: collected only after you accept analytics cookies, as described below.

Why we use information

We use information to create and secure accounts, process orders, deliver proxy access, maintain balances and transaction records, provide support, prevent abuse, troubleshoot the service, meet applicable legal duties, and improve the website when you consent to analytics.

Depending on the context and applicable law, processing is based on performing our agreement with you, our legitimate interests in running and protecting the service, compliance with legal obligations, or your consent. You may withdraw analytics consent at any time.

Google Analytics 4 and Tag Manager

We use Google Tag Manager to manage measurement code and Google Analytics 4 to understand website traffic and navigation. Analytics may process page views, interactions, referral source, approximate location, and browser or device characteristics. Google may use cookies or similar identifiers for this purpose.

We configure measurement to avoid intentionally sending account emails, passwords, card information, authentication tokens, proxy credentials, rotation URLs, support-message text, or internal customer and payment identifiers to Google Analytics.

Cookies and local storage

Strictly necessary cookies or browser storage support authentication, security, session continuity, and your consent choice. Optional analytics cookies are used only after consent. Use the “Cookie settings” control at the bottom of the page to change your selection; browser settings can also remove stored cookies.

For details about Google’s processing, see Google’s Privacy Policy and Google’s business data safeguards.

Card payments

Card checkout is provided on Monobank’s secure payment page. Payment-card details are entered directly with the payment provider. 5Gprox receives the payment result and transaction references needed to credit your balance, reconcile the transaction, handle refunds or disputes, and maintain required accounting records.

5Gprox does not receive or store your full payment-card number, expiration date, or CVV. Monobank processes payment information under its own terms and privacy notice.

When information is shared

We share only what is reasonably needed with service providers that help operate hosting, email, payments, security, support, analytics, and proxy delivery. Providers process information under their own obligations or our instructions, depending on their role.

Google and other providers may process information in countries outside your country of residence. Where required, transfers rely on the safeguards offered by the provider and applicable law. We may also disclose information when legally required or necessary to protect users, the service, or our rights.

We do not sell personal information for money.

Retention and security

We keep information only while it is reasonably needed for the purposes above, including service delivery, account security, fraud prevention, support, dispute handling, accounting, and legal obligations. Different records may therefore be retained for different periods. Analytics data follows the retention settings configured in Google Analytics and Google’s applicable policies.

We use technical and organizational safeguards appropriate to the service, including access controls, password hashing, transport encryption, security logging, and limited access to operational records. No online system can be guaranteed completely secure.

Your choices and rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, or a copy of personal information, and to complain to a relevant data-protection authority. Some information may need to be kept where the law or a legitimate security, payment, or dispute need requires it.

You can withdraw analytics consent at any time through cookie settings. Withdrawal applies from that point forward and does not affect earlier processing that was lawful at the time.

Questions or requests

For privacy questions or a data request, email hello@5gprox.com. To protect your account, we may need to verify that a request comes from the account owner before acting on it.

We may update this notice when the service, providers, or legal requirements change. The effective date at the top shows the latest published version.